Refund policy

1. Exchange Policy

At Kelly Jay Jewellery, our aspiration is for every piece to find a loving home. If, however, you find yourself less than fully satisfied with your purchase, we're here to assist with most items available for exchange.

2. Contact Within 24 Hours

If you wish to exchange your piece, kindly reach out to us at info@kellyjayjewellery.com within 24 hours of receipt. We'll provide the necessary instructions and details for the exchange process.

3. Return Conditions

• Ensure that the jewellery is returned in its original and re-saleable condition.
• Items must be returned within 7 business days from the delivery date of your order.
• Any returns after the 7-day protocol will not be eligible for a refund. Instead, you will receive store credit.
• For your protection, return the order in the original box and opt for an insured courier. Keep your receipt safe, as Kelly Jay Jewellery cannot be held responsible for items that are damaged or lost in transit.
• Include a note with your return detailing your name, email address, and invoice number for swift processing.

4. Exclusions

Please note that Custom Diamond Rings, Personalized Jewellery, and Special Orders are NOT eligible for return or exchange. Such sales are considered final.

5. Processing of Exchanges

Once we have received and inspected your returned item, your new jewellery piece will be dispatched to you. Please remember that we do not refund shipping charges for exchanged items.

6. Queries

For any questions regarding our return policy or specific cases, please don't hesitate to reach out to us at info@kellyjayjewellery.com.