Shipping and Delivery
WHERE TO AND HOW MUCH?
Shipping to a residential house/complex is a flat rate of R150 anywhere in South Africa. If you are on a farm/plot/township it is R300. Shipping outside South Africa is R500. Please note if you have bought the wrong size or want to exchange your jewellery item you will be liable to cover the courier cost to return and resend a new parcel.
DELIVERY TIME FRAME
Jewellery is only manufactured once payment has been made in full. Please allow 2 to 3 weeks for manufacturing. If we have what you buy in stock please allow 2 - 3 days shipping from the time your order has been placed. As soon as your parcel has been dispatched you will receive an email with your tracking number. You can track your order’s progress here www.dawnwing.co.za.
WHAT KIND OF ADDRESS DO YOU NEED?
Please note that we can’t deliver to a Postal Box and thus a physical address is necessary for shipping within South Africa. Please provide detailed and correct contact information, Kelly Jay Jewellery will not be held responsible for extra costs should a product be returned to us due to incorrect delivery information.
CAN I COME COLLECT?
At this stage Kelly Jay Jewellery is online only therefore no collection is available at this stage.
International orders are available please email firstname.lastname@example.org for a quote
CUSTOMS AND IMPORTS
You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so be sure to investigate before placing an order, as we can’t be held liable for any extra charges.
We offer a variety of payment options including Payfast, Credit Card, and EFT (Electronic Funds Transfer)
All orders are beautifully gift wrapped in a box with a wax stamp of our logo, placed inside a Kelly Jay Jewellery bag with a logo stamped tissue paper.