Privacy policy

1. Introduction

Kelly Jay Jewellery ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make a purchase. Please read this policy carefully.

2. Information We Collect

When you make a purchase or attempt to make a purchase, we gather certain information from you, including your name, billing address, shipping address, email address, and phone number.

3. How We Use Your Information

We use the information to:

  • Process your orders.
  • Communicate with you.
  • Screen for potential risks or fraud.
  • Optimise our website based on analytics and user behaviour.

4. How We Share Your Information

We share your information with third parties to help us use your information as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your information here.
  • We use Google Analytics to better understand how our customers navigate our site.
  • We might also share information with advertising and marketing tools like Facebook Ads and Google Ads to provide you with tailored advertisements.

5. Third-party Services

Remember that certain providers may be located in or have facilities that are outside of South Africa. Thus, your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.

6. Mailchimp

Our store uses Mailchimp to send marketing emails. When you subscribe to our newsletter, your email address is stored in Mailchimp. You can read more about how Mailchimp uses your information in their Privacy Policy.

7. Your Rights

As a South African resident, you have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted.

8. Data Retention

When you place an order, we will maintain your order information unless and until you ask us to delete this information.

9. Changes to This Policy

We may update this policy from time to time in order to reflect changes in our practices or for other operational, legal, or regulatory reasons.

10. Contact Us

For more information about our privacy practices or if you have any questions, please contact us at info@kellyjayjewellery.com.